Shipping & Returns

Track your package on USPS website. 
How long will it take to receive my order?
We ship orders within 24-48 hours of receiving them. Please allow 1-3 business days for arrival.
All orders are mailed via US Postal Service, Priority Mail.
Orders placed on Saturday, Sunday or national holidays, will be processed on the following business day.
Can I return or exchange a product?
We accept returns and exchanges within 30 days of delivery. 
I received a damaged item, what should I do?
Please contact us right away if you receive a damaged item. We’ll promptly ship a replacement on the next business day.


Where are your products assembled?
Our products are assembled and shipped from our headquarters workshop in Greenpoint, Brooklyn.
Where are your products sourced?
We source our products from the finest, fair-trade producers who have operated for many years and are experienced in making premium products.
All incenses, soaps, pottery and oils are manufactured in Brazil, Peru, Nepal, India and USA.
All indigenous artisan pieces are sourced from the artisans who made them, in Brazil and Peru. 
Where can I learn about each product?
Visit our ingredients* page to learn more about the raw materials and ‘how to use’.
Do the indigenous people make the incense, soaps, pottery and oils?
No. All incenses, soaps, pottery and oils are manufactured by small fair-trade makers operating for many years and experienced in making premium products.
What is the piece of calligraphy I received with my order?
A tibetan script referring to Anicca “Impermanence” - one of the essential beliefs and a part of three marks of existence in Buddhism, that all things, including the self, are impermanent and constantly changing.

 General Questions about Incausa Social Entrepreneurship

Is Incausa a non-profit organization?
Incausa is a for-profit company with social impact at its core. With our Indigenous pro-bono mission, Incausa transforms our customers into benefactors, which allows us to grow truly sustainable giving efforts rather than depending on fundraising for support.
This model has enabled us to give economic autonomy to indigenous artisans and created thousands of customer-philanthropists along the way.
How does Incausa give opportunities to indigenous people?
We work in partnership with indigenous artisans to create connections between their communities and the international market, and do so at no charge to the producers. One hundred percent of the wholesale price of these products are given directly back to producers, while we maintain profits from retail sales to ensure the sustainability of our model.
When I buy artisanship from an Incausa retailer, am I supporting the indigenous people?
Yes. Since our wholesale pricing is 100% relayed to the artisan, when you purchase a indigenous piece you’re directly supporting the marketplace existence and the creation of a sustainable chain of commerce.
Which Indigenous ethnicity do you work with?
The Xavante, Yanomami, Mehinako, Yawalapiti, Kraho, Cinta Larga and Kaiapo. Learn More* here.
*Pages coming soon!